Reliable commercial cleaning for businesses across Poole, Bournemouth and surrounding areas

Privacy Policy

Last updated: 5 August 2026

Cadence Cleaning Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how long we keep it and the rights you have.

1. Who we are

Cadence Cleaning Services provides oven, domestic and commercial cleaning services in Poole and the surrounding areas.

For the purposes of UK data protection law, the data controller is:

Gary Bridge, trading as Cadence Cleaning Services
Correspondence address: 8 Dahlia Court, Cobbs Lane, Poole, Dorset, BH15 3JS
Email: enquiries@cadencecleaningservices.co.uk
Telephone: 07415 966031

2. The information we collect

Depending on how you contact us or use our services, we may collect:

Your name, telephone number and email address.
Your address or postcode.
Details of the cleaning service you are interested in or have booked.
Appointment preferences and booking information.
Information you include in messages, emails, telephone calls or WhatsApp conversations.
Photographs you send to help us assess an oven, appliance or cleaning job.
Information needed to prepare invoices, record payments and maintain business records.
Technical information collected when you use our website, such as your IP address, browser or device information, pages visited and cookie preferences.

Please do not send sensitive personal information that is not needed for your enquiry or booking.

3. How we collect your information

We collect personal information when you:

Complete a form or booking request on our website.
Contact us by telephone, text message, email or WhatsApp.
Request information, make a booking or use one of our cleaning services.
Send photographs or other information relating to a cleaning job.
Provide information to us in person.

Some technical information is collected automatically through Wix and the cookies or similar technologies used on our website.

We may also receive your details from another person who contacts us to arrange a service on your behalf. We will only use those details for the relevant enquiry or booking.

4. How and why we use your information

We use your information to:

Respond to enquiries and provide information about our services.
Assess a job, provide a price where needed and arrange bookings.
Provide and manage cleaning services.
Contact you about an enquiry, appointment, change or follow-up matter.
Prepare invoices, record payments and maintain tax and accounting records.
Handle questions, complaints, insurance matters or legal claims.
Operate, secure and improve our website and services.
Meet our legal and regulatory responsibilities.

Our lawful bases for using personal information are:

Contract: where the information is needed to take steps at your request before a booking or to provide a service you have booked.
Legal obligation: where we must keep or disclose information to comply with the law, including tax and accounting requirements.
Legitimate interests: where it is reasonably necessary to operate and protect our business, manage customer relationships, respond to enquiries, maintain appropriate records, prevent misuse and deal with complaints or legal claims. We consider the effect on your privacy before relying on this basis.
Consent: for non-essential cookies or similar technologies, and for any other use where we specifically ask for your permission. You may withdraw consent at any time.

If you do not provide information that is necessary for an enquiry or booking, we may be unable to arrange or provide the requested service.

5. Who we share your information with

We do not sell or rent your personal information.

We may share information only where necessary with:

Wix and its service providers, which host our website and process website forms and booking information on our behalf.
Communication providers, such as our email, telephone and WhatsApp providers, when you contact us using those services.
Banks or payment providers, where needed to receive or record payment.
Accountants, bookkeepers, insurers, IT providers or professional advisers, where they need the information to provide services to us.
Courts, regulators, law-enforcement bodies or public authorities, where disclosure is required by law or necessary to establish, exercise or defend legal rights.

Service providers are permitted to use personal information only for the relevant service and must handle it appropriately.

6. International data transfers

Some providers used by our business, including Wix, email services and WhatsApp, may store or process information outside the United Kingdom. Where this happens, we use providers that apply appropriate safeguards for international transfers, such as processing in a country covered by UK adequacy regulations or using approved contractual protections.

7. How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, tax, insurance and accounting requirements.

As a general guide:

Enquiries that do not become bookings are normally kept for up to 12 months after the last contact.
Booking, service and customer correspondence records are normally kept for up to six years after the last service, unless a longer period is needed for a dispute, insurance matter or legal requirement.
Tax and accounting records are kept for the period required by law. For a self-employed business, this is generally at least five years after the 31 January submission deadline for the relevant tax year.
Photographs supplied to assess or record a cleaning job are normally deleted within 12 months after the work or enquiry is completed, unless they are needed for an ongoing complaint, insurance matter or legal claim.
Cookie and website analytics information is kept in accordance with the relevant cookie settings and provider retention periods.

When information is no longer required, we delete it or securely dispose of it.

8. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. This includes using reputable service providers, password-protected systems and limiting access to information to those who need it.

No internet or electronic storage system is completely secure, but we take appropriate care when handling your information.

9. Cookies

Our Wix website uses cookies and similar technologies. Some cookies are essential for the website to work properly, including security and basic functionality.

Non-essential cookies, such as analytics or marketing cookies, will only be used where you choose to accept them through the cookie banner. You can reject non-essential cookies or change your preferences using the cookie settings available on the website. Blocking some cookies may affect how certain features work.

Any third-party tools added to the website may use their own cookies and process information under their own privacy terms.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to our use of your information where we rely on legitimate interests.
Ask us to transfer information you provided to another organisation, where the right to data portability applies.
Withdraw consent at any time where we rely on consent.

These rights are not absolute and may not apply in every situation. To exercise a right, email enquiries@cadencecleaningservices.co.uk or call 07415 966031. We may need to confirm your identity before dealing with a request. We will normally respond within one month and there is usually no charge.

11. Complaints

If you have a concern about how we use your information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

Website: https://ico.org.uk/make-a-complaint/data-protection-complaints/
Telephone: 0303 123 1113

12. Third-party links and services

Our website may contain links to third-party websites or services, including WhatsApp. When you follow a link or use another provider's service, that provider's own privacy policy applies. We are not responsible for how third parties independently use your information.

13. Children

Our website and services are not directed at children, and we do not knowingly collect children's personal information through the website. If you believe a child has provided information to us, please contact us so we can deal with it appropriately.

14. Changes to this policy

We may update this Privacy Policy if our services, website or legal responsibilities change. The latest version will be published on this page with the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or how we use your information, contact:

Cadence Cleaning Services
Email: enquiries@cadencecleaningservices.co.uk
Telephone: 07415 966031
Correspondence address: 8 Dahlia Court, Cobbs Lane, Poole, Dorset, BH15 3JS

Reliable commercial cleaning for businesses across Poole, Bournemouth and surrounding areas

Privacy Policy

Last updated: 5 August 2026

Cadence Cleaning Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how long we keep it and the rights you have.

1. Who we are

Cadence Cleaning Services provides oven, domestic and commercial cleaning services in Poole and the surrounding areas.

For the purposes of UK data protection law, the data controller is:

Gary Bridge, trading as Cadence Cleaning Services Correspondence address: 8 Dahlia Court, Cobbs Lane, Poole, Dorset, BH15 3JS Email: enquiries@cadencecleaningservices.co.uk Telephone: 07415 966031

2. The information we collect

Depending on how you contact us or use our services, we may collect:

Your name, telephone number and email address.

Your address or postcode.

Details of the cleaning service you are interested in or have booked.

Appointment preferences and booking information.

Information you include in messages, emails, telephone calls or WhatsApp conversations.

Photographs you send to help us assess an oven, appliance or cleaning job.

Information needed to prepare invoices, record payments and maintain business records.

Technical information collected when you use our website, such as your IP address, browser or device information, pages visited and cookie preferences.

Please do not send sensitive personal information that is not needed for your enquiry or booking.

3. How we collect your information

We collect personal information when you:

Complete a form or booking request on our website.

Contact us by telephone, text message, email or WhatsApp.

Request information, make a booking or use one of our cleaning services.

Send photographs or other information relating to a cleaning job.

Provide information to us in person.

Some technical information is collected automatically through Wix and the cookies or similar technologies used on our website.

We may also receive your details from another person who contacts us to arrange a service on your behalf. We will only use those details for the relevant enquiry or booking.

4. How and why we use your information

We use your information to:

Respond to enquiries and provide information about our services.

Assess a job, provide a price where needed and arrange bookings.

Provide and manage cleaning services.

Contact you about an enquiry, appointment, change or follow-up matter.

Prepare invoices, record payments and maintain tax and accounting records.

Handle questions, complaints, insurance matters or legal claims.

Operate, secure and improve our website and services.

Meet our legal and regulatory responsibilities.

Our lawful bases for using personal information are:

Contract: where the information is needed to take steps at your request before a booking or to provide a service you have booked.

Legal obligation: where we must keep or disclose information to comply with the law, including tax and accounting requirements.

Consent: for non-essential cookies or similar technologies, and for any other use where we specifically ask for your permission. You may withdraw consent at any time.

If you do not provide information that is necessary for an enquiry or booking, we may be unable to arrange or provide the requested service.

5. Who we share your information with

We do not sell or rent your personal information.

We may share information only where necessary with:

Wix and its service providers, which host our website and process website forms and booking information on our behalf.

Communication providers, such as our email, telephone and WhatsApp providers, when you contact us using those services.

Banks or payment providers, where needed to receive or record payment.

Accountants, bookkeepers, insurers, IT providers or professional advisers, where they need the information to provide services to us.

Courts, regulators, law-enforcement bodies or public authorities, where disclosure is required by law or necessary to establish, exercise or defend legal rights.

Service providers are permitted to use personal information only for the relevant service and must handle it appropriately.

6. International data transfers

7. How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, tax, insurance and accounting requirements.

As a general guide:

Enquiries that do not become bookings are normally kept for up to 12 months after the last contact.

Booking, service and customer correspondence records are normally kept for up to six years after the last service, unless a longer period is needed for a dispute, insurance matter or legal requirement.

Tax and accounting records are kept for the period required by law. For a self-employed business, this is generally at least five years after the 31 January submission deadline for the relevant tax year.

Photographs supplied to assess or record a cleaning job are normally deleted within 12 months after the work or enquiry is completed, unless they are needed for an ongoing complaint, insurance matter or legal claim.

Cookie and website analytics information is kept in accordance with the relevant cookie settings and provider retention periods.

When information is no longer required, we delete it or securely dispose of it.

8. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. This includes using reputable service providers, password-protected systems and limiting access to information to those who need it.

No internet or electronic storage system is completely secure, but we take appropriate care when handling your information.

9. Cookies

Our Wix website uses cookies and similar technologies. Some cookies are essential for the website to work properly, including security and basic functionality.

Any third-party tools added to the website may use their own cookies and process information under their own privacy terms.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete your information.

Ask us to restrict how we use your information.

Object to our use of your information where we rely on legitimate interests.

Ask us to transfer information you provided to another organisation, where the right to data portability applies.

Withdraw consent at any time where we rely on consent.

These rights are not absolute and may not apply in every situation. To exercise a right, email enquiries@cadencecleaningservices.co.uk or call 07415 966031. We may need to confirm your identity before dealing with a request. We will normally respond within one month and there is usually no charge.

11. Complaints

If you have a concern about how we use your information, please contact us first so we can try to resolve it.

Gary Bridge, trading as Cadence Cleaning Services
Correspondence address: 8 Dahlia Court, Cobbs Lane, Poole, Dorset, BH15 3JS
Email: enquiries@cadencecleaningservices.co.uk
Telephone: 07415 966031

Website: https://ico.org.uk/make-a-complaint/data-protection-complaints/
Telephone: 0303 123 1113

Cadence Cleaning Services
Email: enquiries@cadencecleaningservices.co.uk
Telephone: 07415 966031
Correspondence address: 8 Dahlia Court, Cobbs Lane, Poole, Dorset, BH15 3JS